Module: The Brand & The User
This document establishes the binding framework and operational terms between Estivontra and individuals utilizing our digital platform. Our platform operates for the sole purpose of displaying, promoting, and retailing decorative items to consumers. Accessing, browsing, or navigating this website indicates your complete acceptance of these operational rules, guidelines, and conditions. If you do not agree with any element of this structural framework, you must cease using our website immediately.
We restrict our retail operations, product sales, catalog distribution, and delivery services exclusively to the geography of Singapore. Users registering profiles, submitting inquiries, or initiating orders must reside within Singapore. We do not accept international orders, nor do we facilitate cross-border transport or overseas shipments. Every transaction is processed under the jurisdiction of Singapore, and all item deliveries are restricted to local addresses.
All content displayed on this website, including design layouts, photographic imagery, textual descriptions, and structural graphics, remains the property of Estivontra. Users receive a limited, non-transferable, temporary license to view the catalog for personal shopping purposes. Commercial distribution, data extraction, copying, or replication of our digital assets without explicit written authorization is prohibited.
Module: Logistics
Our fulfillment structure functions with clear operational timelines to maintain complete transparency and meet digital advertising requirements. We process and fulfill orders within the territorial boundaries of Singapore according to fixed schedules.
- Packaging Timeframe: Every order requires exactly 1 business day for physical preparation, order validation, sorting, and handover to our regional logistics partners.
- Transit Timeframe: Once dispatched, our third-party logistics partners require between 1 to 2 business days to transport the items to your specified Singapore address.
- Total Delivery Timeline: The cumulative duration from order placement to doorstep arrival ranges from 2 to 3 business days.
Order modifications or cancellations remain possible only while the items remain in our physical possession. If you wish to cancel an order, you must notify our team before dispatch occurs. Once an item is handed over to our logistics providers, the delivery process cannot be paused, redirected, or cancelled. The shipment must proceed to its destination, and the customer must receive the delivery at their doorstep.
We operate under a Cash on Delivery framework. Customers provide the complete purchase amount to the logistics agent at their doorstep during physical delivery. We do not collect, store, or request advance digital payments during checkout. The price displayed at checkout represents the final balance. We do not impose hidden processing assessments, administrative surcharges, regional handling fees, or shipping costs.
Module: Returns
We maintain a 30-day return window that commences on the exact day your item is delivered to your Singapore address. This timeline provides ample opportunity to inspect your package.
Our return framework applies to specific quality situations to maintain structural integrity. We accept returns if a customer receives a damaged product or an incorrect item. If your item arrives with defects or does not match your order details, you must contact our team by sending an email to decor@estivontra.com.
Upon receiving your notification, we organize a complimentary return collection at your address. We absorb all logistics fees associated with return transport, meaning the return pickup is fully funded by us.
When the returned item arrives back at our facility, our team requires 24 hours to review its condition. Following this assessment, we initiate a resolution based on item status:
- We prioritize organizing a direct replacement item for the customer to fulfill the initial transaction.
- If a replacement item is unavailable, or if the product defect cannot be resolved, we initiate a full refund.
Because our retail system operates via Cash on Delivery, we do not possess your billing account data. To complete a refund, our team will send an email requesting your banking details. Once you provide these necessary transfer details, we initiate a direct bank transfer. The refunded amount takes between 5 to 6 business days to appear in your bank account, depending entirely on your specific banking institution.
We do not charge restocking fees or processing deductions for returns meeting these parameters. However, we do not accept returns, item exchanges, or refunds if a customer experiences a change of mind. We request that customers review their choices and confirm their selections before final submission.
Module: Support
Our customer service department provides direct communication channels for all order inquiries, catalog questions, or policy guidance.
Customers can contact our support representatives by emailing decor@estivontra.com. Our team operates live from 9:00 AM to 5:00 PM Hong Kong Time (HKT), Monday through Friday. We address all communication received during these active service windows chronologically. Inquiries sent outside these operating parameters receive attention during the subsequent business session. We focus on providing clear resolutions to assist every shopper within Singapore. Our service agents remain available to guide you through order challenges.
