Commonly Asked Questions

Enjoy Flat 20% Off on Selected Pieces

+65-8555-0192

decor@estivontra.com

Everything You Need to Know Before You Shop with Us

Find quick answers to some commonly asked questions about orders, shipping, and everything in between.

Q1. How Long Does It Take to Receive My Order in Singapore?

Orders are processed in 1 business day and delivered within 1 to 2 business days. Your total doorstep delivery time spans 2 to 3 business days.

Q2. How Much Does Shipping Cost, And What Payment Method Is Accepted?

Shipping is completely free across Singapore. All orders are settled via Cash on Delivery; simply pay the exact invoice amount to our agent at your door.

Q3. Can I Cancel or Modify My Order After It Has Been Placed?

Cancellations and modifications are only possible before dispatch. Once your order is handed to our logistics team, it cannot be paused, redirected, or cancelled under any circumstances.

Q4. What Qualifies for a Return, And How Long Do I Have?

We accept returns for damaged or incorrect items only within 30 days of delivery. Change-of-mind returns are not accepted. Contact us at decor@estivontra.com to begin.

Q5. How Will I Receive My Refund If a Replacement Is Unavailable?

If a replacement is out of stock, we initiate a full bank transfer refund. Funds arrive within 5 to 6 business days, depending on your banking institution's processing timeline.

A Singapore-based decorative collection built around form, finish, and the quiet power of a well-placed object.

decor@estivontra.com

+65-8555-0192

mTower, 460 Alexandra Rd,
Singapore 119963

Q1. How Long Does It Take to Receive My Order in Singapore?

Q2. How Much Does Shipping Cost, And What Payment Method Is Accepted?

Q3. Can I Cancel or Modify My Order After It Has Been Placed?

Q4. What Qualifies for a Return, And How Long Do I Have?

Q5. How Will I Receive My Refund If a Replacement Is Unavailable?

Follow Us

Quick Links

Our Policies

Contact Us

FAQs

Everything You Need to Know Before You Shop with Us

Q1. How Long Does It Take to Receive My Order in Singapore?

Q2. How Much Does Shipping Cost, And What Payment Method Is Accepted?

Q3. Can I Cancel or Modify My Order After It Has Been Placed?

Q4. What Qualifies for a Return, And How Long Do I Have?

Q5. How Will I Receive My Refund If a Replacement Is Unavailable?

Follow Us

Quick Links

Our Policies

Contact Us