This document outlines the formal parameters governing item returns, product replacements, and billing adjustments for transactions completed through Estivontra. Our organization maintains transparent, structured procedures to handle order issues while ensuring alignment with regional consumer guidelines.
1. Scope of Application
The provisions set forth within this document apply exclusively to retail purchases finalized by individuals residing within the territorial borders of the Republic of Singapore. Estivontra restricts all marketing, sales, product distribution, and transit logistics strictly to local destinations within Singapore.
We do not facilitate international shipping, nor do we accept return requests originating from outside this specified geographic territory. Every delivery transaction is completed at the customer's physical doorstep within Singapore under a Cash on Delivery model, and all structural protections and procedures detailed herein are confined to this local jurisdiction.
2. Condition of Goods
To preserve structural integrity and maintain processing fairness, our return framework is structured around specific product status requirements and distinct qualifying events:
- Qualifying Circumstances: Return processing is strictly limited to instances where a customer receives a physically damaged product or an incorrect item that does not match the finalized order specifications.
- Exclusion Parameters: We do not accommodate, process, or accept returns, product exchanges, or billing reflections resulting from a customer's change of mind, subjective styling updates, or shifting preferences after purchase. We request that consumers verify all dimensional attributes and item variations before final submission.
- Temporal Boundaries: The window to initiate a return remains open for exactly 30 days, commencing directly on the calendar date the package is delivered to your Singapore address. Requests submitted outside this 30-day window cannot be processed.
- Physical Presentation: Returned items must remain in their original received condition, containing all initial packing materials, structural inserts, labels, and protective elements. Items must show no signs of post-delivery wear, alterations, or user-inflicted damage.
3. Billing Details
Estivontra operates with complete billing transparency to eliminate transaction friction and fulfill digital advertising compliance standards:
- Zero Restocking Assessments: We do not impose any restocking fees, administrative deductions, or handling surcharges on returns that fulfill our quality criteria.
- Complimentary Collection Logistics: If your return request satisfies the parameters for a damaged or incorrect item, you must contact our team at decor@estivontra.com. We will organize a local pickup from your delivery address using our logistical network. The customer bears no cost for this retrieval sequence; the entire return transport cost is funded by us.
- Inspection Protocol: Once the returned parcel arrives back at our regional holding facility, our staff requires exactly 24 hours to conduct a physical inspection to verify the structural condition of the item.
- Resolution Mechanism: Following validation, we prioritize arranging a direct replacement product. If a replacement is unavailable due to inventory exhaustion, a full refund is initiated.
- Disbursement Process: Because our transactions occur entirely through physical Cash on Delivery, we do not retain your banking coordinates. We will contact you via email to collect your bank account details. Upon receipt, we execute a direct bank transfer. The allocated funds require 5 to 6 business days to reflect in your balance, depending on your banking provider.
4. Statutory Rights
This policy operates in structural harmony with the Consumer Protection (Fair Trading) Act of Singapore, commonly known as the CPFTA, alongside prevailing regional commercial guidelines.
The statutory frameworks within Singapore provide consumers with distinct protections against unfair trade practices and substandard merchandise. Our 30-day return window, complimentary defective pickup infrastructure, and replacement procedures ensure that your consumer rights regarding defective, damaged, or misdescribed decorative items are fully preserved.
These internal procedures establish an efficient path to resolve product quality discrepancies directly with our support team, operating in conjunction with your local legal consumer privileges.
Support Availability
Support Availability For any questions regarding your return sequence, our assistance team remains live from 9:00 AM to 5:00 PM Hong Kong Time (HKT), Monday through Friday, at decor@estivontra.com.
