This document outlines the formal logistics framework for Estivontra. Our organization maintains transparent, structured procedures to manage item distribution, handling schedules, and delivery processes. We ensure that our fulfillment operations align with regional transport rules and digital advertising compliance standards.
1. Territorial Limits
The commercial activities, product distribution networks, and fulfillment structures operated by Estivontra are restricted exclusively to the territorial boundaries of the Republic of Singapore. We focus our logistics entirely on serving local consumers within this defined geographical region.
Uniquely, we do not provide international shipping, nor do we facilitate cross-border transport or overseas cargo routing. Please note that we do not ship to offshore islands or restricted military zones within Singapore where third-party logistics access is legally restricted. By initializing a transaction on our digital platform, you acknowledge that your specified delivery address must reside entirely within our local service zone, excluding these restricted zones. All logistics operations comply with the regulatory frameworks established by the Maritime and Port Authority of Singapore and local land transport guidelines.
2. Pricing Transparency
Estivontra operates under a model of complete clarity across our entire fulfillment network to prevent any hidden friction at the point of delivery:
- Standard Shipping Cost: We apply zero logistics charges for shipping across Singapore. Every order qualifies for complimentary delivery.
- Handling Charges: We do not impose any packaging fees, operational fuel surcharges, warehouse processing fees, or hidden administrative assessments.
- Display Integrity: The final total reflected at your digital checkout represents the exact balance due. No unexpected structural expenses, regional handling surcharges, or local delivery taxes will ever be added to your transaction lifecycle.
3. Payment on Delivery Protocol
Because our retail framework functions exclusively under a Cash on Delivery model, the doorstep transfer sequence follows a precise operational protocol. We do not collect, store, or request digital payment methods or advance bank transfers during the online checkout process.
When our logistics representatives arrive at your designated local address, they will present your package and request the exact sum total displayed on your invoice. The transaction must be settled fully using cash before physical possession of the decorative items is transferred to you. Our third-party transport agents carry limited change, so we request that consumers prepare the exact currency amount beforehand. No electronic terminal options or deferred balances are permitted at the doorstep.
4. Dispatch Definition and Tracking
Our operational workflow divides the delivery lifecycle into distinct, measurable tracking segments to maintain complete procedural transparency:
- Internal Processing Phase: Every order requires exactly 1 business day for physical picking, quality checking, packaging, and sorting within our local warehouse.
- Transit Phase: Once handed over to our regional transport network, delivery across Singapore requires between 1 to 2 business days.
- Cumulative Timeline: The comprehensive duration from order confirmation to doorstep arrival spans 2 to 3 business days.
The exact moment of dispatch occurs when the parcel is scanned and transferred from our warehouse into the physical custody of our logistics providers. This transition serves as a critical operational boundary:
- Pre-Dispatch Window: Order modifications or cancellations remain accessible only while the physical item rests within our immediate possession at our warehouse facility.
- Post-Dispatch Window: Once dispatch occurs, the order cannot be paused, recalled, redirected, or altered. The transport process must proceed to completion, and the delivery sequence must be finalized at the doorstep.
Our logistics framework complies with the consumer guidelines under the Singapore Ministry of Trade and Industry, ensuring fair tracking representation. For tracking updates during our active service hours, Monday through Friday, from 9:00 AM to 5:00 PM HKT, contact decor@estivontra.com.
